Do You Provide Customer Support 24/7? Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere.
The technology of searching knowledge bases offered by the NearSky company has been known before, but rarely used in practice. Unlike keyword searches, this technology uses questions in a natural language to perform search. The natural language processor builds a sense model in the client's question and searches the knowledge base for the answer article by sense.
The NearSky company made it possible to use this technology in practice only due to a number of innovational science developments since there occur serious problems with implementing this technology in practice.
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